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Service Terms & Workmanship Policy

Last updated: March 2026

These Service Terms apply to all services provided by Techia.

By requesting or accepting services from Techia, the customer agrees to these terms.

 

1. Quotes and Estimates

  • Quotes provided by Techia are based on the information available at the time of the estimate.

  • If additional issues or required work are discovered during the job, the scope and price may be adjusted with the customer’s approval. 

  • Customers are encouraged to send photos or videos of the requested work prior to booking. Estimates based on photos or descriptions are preliminary and may change if site conditions differ from what was shown or described.

  • Unless otherwise stated, quotes are valid for 30 days.

  • All prices quoted or found on the website include VAT of 18%.

 

2. Scope of Work

  • Techia provides general handyman and property maintenance services, including installations, repairs, maintenance, and minor improvement work.

  • Services are limited to the specific tasks agreed upon in advance.

  • Any work outside the agreed scope may require a revised quote.

  • During a service visit, customers may request additional tasks.

  • Any additional work not included in the original scope will be quoted separately and must be approved by the customer before work proceeds.

 

3. Customer Responsibilities

Customers are responsible for:

  • Providing clear and safe access to the work area

  • Ensuring utilities such as electricity and water are available if required

  • Removing fragile or valuable items from the work area

  • Informing Techia of any known issues that may affect the work

  • Delays caused by lack of access or preparation may result in additional charges.

 

4. Materials

Materials may be:

  • Supplied by Techia and will be included in the quote

  • Supplied by the customer

  • Techia cannot guarantee the quality, performance, or durability of materials supplied by the customer.

 

5. Minimum Service Charge

  • Techia operates with a minimum service visit fee of ₪350, which includes inspecting the requirements and the first hour of labor.

  • Additional time is billed at ₪175 per 30 minutes thereafter.

  • Any changes to the scope of work will be communicated with the client and must be approved  before proceeding.

  • Fixed-price services listed on the pricing page e.g. TV mounting, includes the call-out visit and are not charged in addition to the minimum service fee.

 

6. Payment Terms

Unless otherwise agreed:

  • Payment is due upon completion of the work.

  • Accepted payment methods include:

    • Bank Transfer

    • Bit

    • Paybox

  • Late payments may incur additional charges where permitted by law.

  • Techia reserves the right to pause or withhold completion of work until payment is received where applicable.

 

7. Project Bookings and Package Services

  • Techia may offer discounted half-day or full-day service bookings for larger projects or bundled tasks.

  • Half-day bookings are based on up to 4 hours of labor, and full-day bookings are based on up to 8 hours of labor.

  • Any additional time beyond the booked period will be billed according to the standard hourly service rate (₪350).

  • For larger projects requiring extended time, materials, or scheduling commitments, Techia reserves the right to request a deposit.

  • For any quote exceeding ₪5,000, Techia will require a 50% deposit prior to scheduling or commencing work. 

    • The remaining balance will be due upon completion of the work unless otherwise agreed in writing.

    • Deposits are used to secure scheduling and, where applicable, to cover the purchase of required materials. 

    • Deposits are non-refundable once materials have been purchased or the project has been scheduled.

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8. Scheduling and Cancellations

  • Appointments may be rescheduled up to 24 hours before the scheduled time with no additional fee.

  • Appointments cancelled or rescheduled less than 12 hours before the scheduled appointment time may incur a cancellation fee equal to 30 minutes of service time (₪175).

  • If Techia arrives and access to the property is not available, or the client is not present, the minimum service charge (₪350) may apply.

 

9. Parking, Travel, and Access

  • Customers are responsible for ensuring reasonable access to the property.

  • If paid parking, special permits, or unusual travel requirements are necessary, these costs may be added to the invoice.

 

10. Workmanship Warranty

Techia stands behind the quality of its work:

  • Unless otherwise specified, workmanship is warranted for 90 days from the date of service.

  • This warranty covers issues directly related to the work performed.

  • The warranty does not cover:

    • normal wear and tear

    • misuse or improper use

    • modifications or repairs performed by others

    • damage caused by third parties

    • problems related to customer-supplied materials

    • hidden structural or infrastructure issues

 

11. Customer-Supplied Parts or Materials

  • When parts, fixtures, or materials are supplied by the customer, Techia is responsible only for installation workmanship.

Techia is not responsible for:

  • product defects

  • compatibility issues

  • manufacturer faults

  • premature failure of customer-supplied products

 

12. Hidden Utilities and Structural Conditions

  • Many installations require drilling or mounting into walls, ceilings, or floors.

  • Buildings may contain hidden:

    • electrical wiring

    • plumbing pipes

    • gas lines

    • structural elements

  • ​Although reasonable care will be taken, Techia cannot guarantee the detection of hidden utilities or structural conditions.

  • By requesting drilling or installation work, the customer acknowledges that:

    • hidden infrastructure may exist

    • Techia is not responsible for damage to utilities that could not reasonably be detected

    • the customer must inform Techia of any known utility locations

  • Some installations may require drilling into reinforced concrete or Mamad walls. These surfaces require specialized tools and anchors and may require additional time, and additional charges may apply.​

  • If uncertainty exists, additional inspection may be recommended.

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13. Wall Mounting and Load Limits

  • When installing shelves, TVs, cabinets, or wall-mounted fixtures, Techia will use appropriate anchors based on the wall type.

  • However, Techia cannot guarantee wall strength beyond the installation point.

  • Techia is not responsible for failures caused by:

    • overloading installed items

    • improper use or abuse after installation

    • structural weaknesses in the wall or surface

 

14. Pre-Existing Conditions

  • Techia is not responsible for issues caused by pre-existing defects in:

    • walls or plaster

    • plumbing systems

    • electrical systems

    • tiles, masonry, or flooring

    • previous installations or repairs

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15. Electrical Services Limitations 

  • Techia is not a licensed electrical contractor.

  • Services involving electricity are limited to replacement of existing light fixtures using existing wiring only.

  • Techia does not perform:

    • electrical wiring modifications

    • installation of new electrical points

    • electrical troubleshooting

    • electrical panel work 

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16. Limitation of Liability

  • Techia will take reasonable care when performing services.

  • However, Techia shall not be liable for:

    • hidden structural conditions

    • pre-existing damage

    • indirect or consequential damages

    • loss of use or business interruption

  • Where permitted by law, Techia’s total liability shall not exceed the value of the services provided.​

 

17. Right to Refuse or Stop Work

  • Techia reserves the right to refuse or stop work if:

    • conditions are unsafe

    • the requested work falls outside handyman services

    • required permits or approvals are not in place

    • the customer requests work that could cause damage or safety risks

    • abusive or threatening behavior from the customer

 

18. Safety

  • Customers must ensure that the work area is reasonably safe and free from hazards.

  • Techia reserves the right to pause or stop work if safety concerns arise.

 

19. Changes to These Terms

  • Techia may update these Service Terms from time to time.

  • The most recent version will always be available on the Techia website.

 

20. Contact

  • For questions regarding these Service Terms please contact us using the form below:

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